Malfunction of user to accurately read the identification code or other information or a response to information submitted to Product Authentication portal.
Failure of any user’s communication service or communication device.
User error in accurately transmitting information to us.
Any kind of error or imprecise verification caused due to any kind of mess about, removal or illegal modification of a package, label or item containing the information code or other information by any person or means.
Substantial damage to information code or other product information that renders such information illegal.
Fault on the part of the users to completely follow the instructions with view to the use of services.